Last Updated: November 2025Applies to: VLAI (Virtual Loan Advisors Intel)

 

1. Purpose of This Policy This Contact & Support Policy outlines how users can reach Virtual Loan Advisors Intel (“VLAI”, “we”, “our”, “us”), the type of support we provide, and expected response times. We aim to offer clear, reliable support that helps users get the most out of our financial tools, calculators, and chatbot services.

 

2. How to Contact Usa. Email Support For general inquiries, technical support, or policy questions, contact:  support@vlai.com(Replace with your official email if needed.)

 

Website Contact FormOur website includes a “Contact Us” form. Users may submit:QuestionsFeedbackTechnical issuesBusiness inquiriesReferral requestsc. Social Media (Optional)If applicable, we respond to messages on:FacebookInstagramLinkedIn(Add or remove channels as needed.)

 

3. Types of Support We Provide We assist with: Understanding loan calculators (TDSR, mortgage, vehicle, cash flow)Navigating the VLAI website Issues with chatbot functionality Clarification on general banking information Referral questions Account or subscription-related inquiries (for paid services)

 

4. What We Do Not Provide: To maintain consistency and compliance, VLAI does not offer: Personalized financial adviceTax or legal consultation Guaranteed loan approvals Completion of loan application forms Negotiation with banks on your behalfWe provide education and estimates only.

 

5. Response TimesOur target response times are:General inquiries: 24–48 hoursTechnical issues: Within 24 hoursPaid service questions: 12–24 hoursUrgent matters: As quickly as possibleThese timelines may vary during high-traffic periods.

 

6. Business HoursSupport is available Monday–Saturday, 8:00 AM to 8:00 PM AST.Messages received outside these hours will be addressed the next business day.

 

7. User Responsibilities When Requesting SupportTo ensure efficient service, users must:Provide accurate details about their issueInclude screenshots where applicableProvide contact information for follow-upUse respectful communicationImproper or abusive messages may be ignored or restricted.

 

8. System Maintenance & DowntimeVLAI may occasionally undergo:Scheduled updatesSystem maintenanceTemporary downtimeWe will notify users on the website when possible.

 

9. Policy Updates We may update this Contact & Support Policy from time to time.Changes will be reflected in the “Last Updated” date.

 

10. Thank You We appreciate your trust in VLAI and are committed to providing a smooth, helpful experience.